Refund Policy

Last updated: May 19, 2026

1. General Policy

All payments made to OTP Verify are generally non-refundable once balance has been added or services have been used.

2. Failed or Unavailable Services

If a service fails, becomes unavailable, or cannot be completed due to a system issue, users may contact support for review. Refund eligibility will be determined after investigation.

3. Incorrect Payments

Users are responsible for ensuring that payment amounts, wallet addresses, account details, and payment methods are entered correctly before submitting payment.

OTP Verify is not responsible for losses caused by incorrect payment submissions, wrong addresses, unsupported networks, or user mistakes.

4. Fraud and Abuse

Refunds will not be provided for accounts involved in suspicious activity, fraudulent behavior, abuse of the platform, chargebacks, or violations of our Terms of Service.

5. Chargebacks

Unauthorized or abusive chargebacks may result in account suspension, termination, restriction of services, or additional verification requirements.

6. Payment Processing Delays

Third-party payment providers, banks, blockchain confirmations, or network delays may affect transaction processing times. OTP Verify is not responsible for delays caused by external systems.

7. Promotional Credits and Bonuses

Promotional balances, bonus credits, coupons, or rewards are non-refundable and may expire or be revoked at any time.

8. Service Availability

Temporary outages, maintenance, provider issues, or service limitations do not automatically qualify for refunds.

9. Refund Method

If a refund is approved, OTP Verify may choose the refund method, including balance adjustment, original payment method, or alternative refund options where applicable.

10. Policy Changes

OTP Verify reserves the right to modify or update this Refund Policy at any time without prior notice.

11. Contact

For refund-related questions or requests, please contact our support team through our official platform.